Customer & Supplier Quality Engineer (CSQE)

AGC Electronics America•Hillsboro, OR

About The Position

The Customer & Supplier Quality Engineer (CSQE) is responsible for ensuring product and process quality across both customer-facing quality activities and supplier quality management. This role serves as a key interface between customers, suppliers, manufacturing, engineering, and operations to prevent defects, drive corrective actions, and support continuous improvement across the supply chain. The CSQE leads root cause analysis, corrective and preventive actions (CAPA), supplier development initiatives, and customer quality issue resolution to ensure compliance with quality standards, customer requirements, and regulatory expectations.

Requirements

Bachelor’s degree in quality management, Supply Chain/Operations Management, Engineering, Business Administration or a related scientific field or equivalent relevant experience
Minimum of 5-8 years of experience in customer/supplier management role, including performing audits
Strong understanding of quality management systems and methodologies, including ISO 9001
Proven experience leading root cause and corrective action activities
Excellent analytical, problem-solving, and decision-making skills
Proficient in quality tools and techniques such as 8D methodology, Six Sigma, FMEA, and SPC
Effective communication and interpersonal skills with customers, suppliers, and team members
Ability to work cross-functionally and manage multiple priorities.
Self-motivated, detail-oriented, and results-driven

Nice To Haves

ISO 9001 / IATF 16949 / AS9100 Internal Auditor certification
Certified Supplier Quality Professional (CSQP)
Certified Quality Engineer (CQE)
Project Management experience, PMI certification preferred
Six Sigma Green Belt minimum
Lean Manufacturing Certification
Software: MS office, statistical analysis, ERP systems

Responsibilities

Lead investigation and resolution of customer complaints, nonconformances, and returns (RMA)
Perform and document root cause analysis using tools such as 5 Whys, Fishbone, and Fault Tree Analysis
Develop, implement, and verify Corrective and Preventive Actions (CAPA)
Prepare and present 8D reports, customer responses, and corrective action updates
Support customer audits, quality reviews, and continuous improvement initiatives
Monitor customer quality metrics (PPM, escapes, complaints, trend analyses)
Ensure compliance with customer-specific requirements and quality agreements
Mange customer qualifications and change management activities.
Qualify, evaluate, and monitor suppliers through quality systems and process audits, scorecards, and performance metrics with Purchasing Department
Lead supplier corrective action requests (SCARs) and verify effectiveness
Conduct supplier process and quality system audits (on-site or remote)
Collaborate with suppliers to improve process capability, yield, and defect prevention through data driven approaches (e.g. SPC, MSA, Six Sigma, Lean)
Review and approve supplier quality documentation (control plans, inspection plans, certificates of conformance)
Support risk assessments and supplier development programs including assessment of Business Continuity Plans
Mange supplier qualifications and change management activities