Customer Sucess Specialist - U.S. Based

Property Leads

112d • $60,000 - $80,000

About The Position

Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment.

Requirements

• Proven work experience with 2+ years of customer success.
• Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients.
• Help with building a client cult like following.
• Excellent communication skills, including listening and facing conflict head-on.
• Willing to work in a fast-paced environment.
• Self-sufficient and able to properly manage one’s own time.
• Well-organized.
• Advanced time management skills.
• Strong interpersonal skills with the ability to connect and relate to our clients.
• Real Estate knowledge is not required, but is a plus.

Responsibilities

• Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve).
• Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate.
• Reply to customers via email and text promptly in our CRM and ticketing system.
• Understand our client’s journey as a lead buyer at Property Leads.
• Follow all Property Leads policies when handling customer support inquiries.
• Work closely with our refund team to resolve a refund dispute that the lead buyer declined.
• Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed.
• Face and handle conflict professionally.
• Keep track of all customer's requests, inquiries, etc.

Benefits

• Competitive total compensation
• Paid Sick Time

What This Job Offers

• Job Type: Full-time
• Number of Employees: 11-50 employees