Customer Success

Appvault • Atlanta, GA

90d • Hybrid

About The Position

We are always looking for passionate and client-focused individuals to join our Customer Success team! Whether you're an experienced Customer Success Manager or looking to grow as a Customer Success Specialist, this team offers the opportunity to build strong client relationships, drive success, and collaborate with cross-functional teams. The Customer Success team is responsible for ensuring client satisfaction, managing deliverables, and providing strategic recommendations. These client-facing roles require a blend of relationship management, data analysis, and strategy to drive performance and growth.

Requirements

• Minimum of 2+ years of client-facing experience; recruitment, transportation, or SaaS experience a plus.
• BA/BS Bachelor's degree.
• Diligent prioritization skills, strong multi-tasker & ability to adapt to constantly changing and unexpected deadlines.
• Experience working with a team & delegating when necessary.
• Obtain a solid understanding of our product offerings and how they benefit our clients' recruitment strategies.
• Proficiency with Microsoft Office.

Responsibilities

• Serve as the primary or supporting point of contact for assigned clients, ensuring their needs are met and satisfaction remains high.
• Manage and oversee the execution of client deliverables across Product, Media, and Strategy teams.
• Develop, implement, and present product upsells and monthly media plans.
• Analyze and present performance data, helping clients optimize their strategies.
• Lead or support client conference calls, business reviews, and in-person meetings.
• Assist with new client onboarding and provide ongoing support.
• Participate in new business pitches and become an expert in our technology offerings.
• Provide hands-on media implementation as needed throughout the month.
• Occasional travel may be required.

Benefits

• Comprehensive Benefits: Health insurance, 401K, and unlimited paid time off to support your overall well-being.
• Flexible Work Environment: A hybrid work schedule that allows for both in-office collaboration and remote flexibility.
• Professional Growth: Access to professional development resources, mentorship, and opportunities to work with award-winning products that are making an impact.
• Team Culture: Frequent team lunches, off-site outings, and a collaborative work environment where we celebrate wins together.
• Employee Perks: Discounts on products and services, plus the opportunity to be part of a team that values innovation, creativity, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees