Customer Success Strategist | 40hrs/week

Sanford Health-posted 4 days ago

$29 - $47/Yr

Full-time • Mid Level

Hybrid • Sioux Falls, SD

5,001-10,000 employees

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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Salary Range: $29.00 - $46.50 Union Position: No Department Details Join our high-performing team through implementing projects in Virtual Care! This is a hybrid position Summary The Customer Success Strategist serves as the primary contact for a defined group of customers, guiding them along a path to success and engaging resources to show benefits of and opportunities presented by Sanford Health’s virtual care services. Implements, manages and evaluates full-scale project implementation and success of virtual care services to new and existing customers.

Establish and maintain strong relationships with assigned customers.
Communicate company priorities and roadmap with customers in relation to issues and enhancements of Sanford Health's virtual care services.
Proactively identify and resolve customer needs, business conditions, and adoption challenges both independently and in coordination with other team members to ensure needs are addressed in a complete and timely fashion.
Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
Communicate on a regular basis with the customer to ensure optimization plans and objectives are on track and met.
Works closely with the leadership team and other key stakeholders to develop and improve ongoing project related skills and deliver comprehensive, quality products.
Assists in the definition of project scope and objectives, utilizes existing resources and project management tools to develop a customer-focused implementation.
Manages changes to the project scope, project schedule, and project expense, and communicates changes as important to the project's overall status.
Coordinates necessary internal and external resources to execute implementation projects through management and facilitation of meetings, appropriate communication strategies, and summaries of meetings, the project plan milestones and tasks, and assignment of duties.
Executes implementation of projects on time as defined by the project's charter and the project plan.
Utilizes and develops necessary workflows and project documentation tools to assist in the development and execution of Telemedicine virtual care project implementations reporting related to the project budget and project changes as appropriate.
Assists with conducting project risk assessments and develops plans to monitor, minimize and mitigate risks.
Evaluates project implementation status and success to measure sustainability, functionality and utilization, and adjusts project as appropriate given evaluation feedback.
Maintains project documentation and coordinates reporting related to the project budget and project changes as appropriate.
Supports sustainability of achieved project benefits through documentation of a formal hand off process in coordination with the leadership team.
Documents learning through individual projects and incorporates this learning across all projects.
Assists in the coordination of implementation pipeline and resource needs to meet business objectives.
Performs other duties as required or assigned.

Bachelor's degree in a health care or information technology related field required.
Three years of relevant experience in project management, customer success, virtual care services, or the equivalent preferred.

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Customer Success Strategist | 40hrs/week

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