Customer Success Specialist

Horizon Chemical LLC • Arden Hills, MN

106d

About The Position

Horizon Commercial Pools is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chemicals, equipment, supplies, service, renovation, and education. We are committed to providing exceptional service while developing long-term relationships with our staff, customers, suppliers, and industry professionals. A company is just a name, maybe a building and of course a website, but what really makes Horizon is tick is our staff. The friendliness, experience and dedication of our people is truly what makes our 'company' great. Most of us are quirky and fun and we all love pools! Horizon is looking for a friendly, energetic, customer service focused Customer Success Specialist to provide our customers with an exceptional experience.

Requirements

• Represent Horizon through our Core Values of Humbly Authentic, Deeply Committed and Driven Forward.
• 2 + years of customer service experience in an office setting.
• Microsoft Office tools proficiency (Word, Excel, Outlook and Teams).
• Ability to follow safe operating procedures.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Responsibilities

• Answer a high volume of phones calls to respond to customer requests.
• Taking and processing customer orders.
• Assist will-call customers who arrive on site to inquire about orders.
• General office duties as assigned.

What This Job Offers

• Number of Employees: 11-50 employees