Customer Success Specialist - REMOTE

Jobgether

2d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Specialist. This role is crucial for ensuring that clients successfully utilize our unique SaaS platform, enhancing their operational efficiency and customer satisfaction. As a strategic advisor, you will help dealerships unlock the full potential of our solutions. Your efforts will directly contribute to sustained growth and customer loyalty, making a meaningful impact in the automotive software industry.

Requirements

2+ years in customer success or account management, preferably in the automotive sector.
Proficient in Microsoft Office and Google products, including Excel and Google Analytics.
Experience with CRM/Project Management tools such as Salesforce.
Strong analytical skills to identify trends and derive insights from data.
Exceptional communication and interpersonal abilities for cross-functional collaboration.
Detail-oriented with strong organizational skills.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Lead scheduled dealer meetings to ensure client engagement and action item completion.
Guide new customers through onboarding and ongoing support to foster loyalty.
Analyze dealership performance metrics and provide strategic recommendations.
Act as a liaison between clients and internal teams to improve service delivery.
Collaborate closely with sales and product teams to advocate for client needs.
Support team development and process enhancements through mentorship.