Customer Success Specialist
About The Position
We are seeking a dedicated Rockwell Automation Contracts Specialist to join our team. This role focuses on helping customers achieve a return on their investment for their Rockwell Automation services contracts. You will provide customers with data to ensure they are utilizing and gaining value from their service contracts. Additionally, you will play a critical role in the renewal and expansion process. The majority of your interactions will be with existing customers, minimizing the need for cold calling. Extensive training and job shadowing will be provided to ensure your success.
Requirements
- Strong analytical and data interpretation skills.
- Excellent communication, interpersonal skills and enjoy interacting with people.
- Ability to build and maintain customer relationships.
- Detail-oriented with strong organizational skills.
- Willingness to work in-office at one of our service centers in the Puget Sound Area (WA), I-5 Corridor (Oregon), or Anchorage, AK.
Nice To Haves
- Previous experience in technical sales support or a related field is a plus, but not required.
Responsibilities
- Assist customers, mainly by phone and email, in understanding and maximizing the value of their Rockwell Automation services contracts.
- Provide data and insights to customers to help them effectively use their service contracts.
- Support the renewal and expansion of service contracts.
- Maintain strong relationships with existing customers.
- Collaborate with industrial outside sales to address customer needs and concerns.
- Participate in extensive training and job shadowing programs.
Benefits
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Tuition Reimbursement
- Employee referral bonus
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
