Customer Success Specialist
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About The Position
Signpost is a fast-growing SaaS platform that helps home service providers, like plumbers, electricians, and HVAC technicians, manage customer communications more effectively. Our platform enables businesses to instantly respond to inquiries, organize conversations, and improve customer satisfaction. We’re looking for passionate service professionals to help us best support our clients as a Customer Success Specialist in Austin, TX. We are seeking a performance-driven Customer Success Specialist to join our team and take ownership of renewals, expansions, and advocacy for our Small-to-Medium Business (SMB) customers in the Home Services industry (e.g., HVAC, Plumbing, Landscaping, Cleaning, etc.). This role is central to our growth strategy, focused on ensuring customers renew their subscriptions, grow with us, and become long-term advocates. You’ll manage a high volume of SMB accounts, identifying risk early, driving product value, and unlocking new revenue opportunities.
