Customer Success Specialist
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About The Position
Do you love pets-whether dogs, cats, or even horses? Would you enjoy educating pet parents on the best care and wellness for their furry companions? Do you find satisfaction in helping others and bringing them joy everyday? Join our PetMeds/PetCareRX ("PETS") team as a Customer Success Specialist and be a driving force in our digital retail success. We're seeking bright and enthusiastic individuals to join our team as a Customer Success Specialist. In this role, you will serve as a trusted pet health and wellness expert and you'll build meaningful relationships with pet parents, guiding them through the joys and challenges of caring for a pet. You'll primarily assist with the purchase of medications, supplements, food, and supplies, while also promoting services and troubleshooting issues, from order status to delivery experience.
