Customer Success Specialist- Sales and Catering

Amadeus • Maitland, FL

98d

About The Position

The Customer Success Specialist for Sales and Catering is responsible for exceeding assigned retention goals by cultivating relationships with stakeholders across assigned accounts. This role serves as the primary point of contact for optimization and usage of Amadeus products and services, gathering customer usage data relevant for product development and enhancements. The specialist will collect and share business process and marketing best practices, identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services, and generate revenue through upsell and cross-sell opportunities. Ensuring clients see the value of Amadeus products for a seamless renewal contracting process is crucial. The role also involves overseeing the Customer Success function, providing revenue management, marketing, product optimization strategies, and budget suggestions in support of customers, and driving effective strategies to achieve organic growth. The specialist will develop value-driven materials for client calls, considering booking patterns, customer profiles, competitive sets, and marketing channels, while collaborating with various internal departments to ensure renewals and potential new revenue opportunities are actioned.

Requirements

• Bachelor’s degree in a related business field or equivalent work experience.
• 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company.
• 3+ years experience working in Delphi as a Corporate Administrator.
• Prior experience managing and optimizing a portfolio of customers.
• Demonstrated experience managing a portfolio of accounts and achieving financial goals.
• Good knowledge and understanding of Amadeus products and the hotel industry.
• Proficiency with MS PowerPoint, Word, Excel, and Outlook.
• Knowledge of Salesforce.com preferred.
• Proficiency in English.
• Delphi and Sales Catering Products knowledge like MeetingBroker, Delphi Diagramming skill.
• Ability to complete multiple tasks concurrently and deliver results under pressure.
• Detail-oriented with a bias toward action.
• Experience achieving client objectives and company financial objectives through understanding client needs.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong business and people skills, including planning, presentation, sales, and business acumen.
• Effective communication skills; able to interface with all levels and departments.

Nice To Haves

• Project management experience preferred.

Responsibilities

• Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts.
• Become the primary point of contact for optimization and usage of Amadeus products and services.
• Gather customer usage data relevant for product development and enhancements.
• Collect and share business process and marketing best practices.
• Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services.
• Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities.
• Ensure clients see the value of Amadeus products for a seamless renewal contracting process.
• Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products.
• Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers.
• Drive effective strategies to achieve organic growth and expand business by creating value propositions proactively.
• Develop value-driven materials to share during client calls.
• Collaborate with Customer Success, Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned.

Benefits

• Competitive remuneration.
• Individual and company annual bonus.
• Vacation and holiday paid time off.
• Health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid.
• Professional development opportunities.
• Diverse and inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees