Customer Success Specialist Online Transportation - Yogyakarta

Teleperformance • Yogyakarta, ID

231d

About The Position

We are seeking a Customer Success Specialist to join our team. This role involves engaging with customers through various channels including phone calls, chats, and emails. The ideal candidate will be responsible for providing exceptional customer service and support, ensuring that all customer inquiries are handled efficiently and effectively. The position requires a proactive approach to identifying and resolving customer issues, as well as documenting interactions according to our standard operating procedures.

Requirements

• Minimum D3 / S1 in any major.
• Minimum GPA of 2.75.
• At least 1 year of experience in a call center (inbound, outbound, and handling social media).
• Willingness to work in a shifting schedule, including weekends and public holidays.
• Differently-abled individuals are welcome (as long as they can see, communicate verbally, and type on a computer).

Responsibilities

• Answering incoming calls, chats, and responding to emails.
• Handling customer inquiries by email and social media.
• Providing customers with product and service information.
• Identifying and escalating priority issues.
• Documenting all call information according to standard operating procedures.
• Completing all call logs.
• Updating customer profiles in the computer system.
• Conducting customer surveys to ascertain the level of customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree