PracticeTek-posted 3 months ago
Full-time • Entry Level
251-500 employees

At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision, and Dental providers and their patients; and we are united by one mission: to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.

  • Manage and resolve technical issues from our external Tier 1 support team.
  • Investigate and diagnose issues related to software, networks, and system configurations.
  • Act as the point of contact for escalated cases, ensuring clear communication with customers regarding troubleshooting steps and solutions.
  • Maintain accurate records of incidents and resolutions in the support ticketing system.
  • Work closely with Tier 2 and Tier 3 support teams, as well as other departments to resolve issues.
  • Develop and update documentation and knowledge base articles for common troubleshooting issues.
  • 2+ years in a customer support or technical support role, preferably in SaaS or healthcare technology.
  • Strong troubleshooting skills and ability to diagnose complex technical issues.
  • Excellent written and verbal communication skills with a customer-first mindset.
  • Proven ability to work cross-functionally with technical and non-technical teams.
  • Strong organizational skills and ability to prioritize in a fast-paced environment.
  • Comprehensive health, dental, and vision coverage options.
  • Wellness benefits that support lifestyle, behavioral health, and overall wellbeing.
  • Flexible paid time off, sick time, and 10 company-paid holidays.
  • 401(k) plan with company match to help you build your future.
  • Culture Committee driving initiatives that spark connection, fun, and belonging.
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