Customer Success Specialist - iHotelier
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About The Position
The Customer Success Specialist for iHotelier is responsible for exceeding assigned retention goals by cultivating relationships with stakeholders across assigned accounts. This role serves as the primary point of contact for optimization and usage of Amadeus products and services, gathering customer usage data relevant for product development and enhancements. The specialist will collect and share business process and marketing best practices, identify opportunities to improve current usage and adoption of Amadeus Hospitality products and services, and generate revenue through upsell and cross-sell opportunities. The position also involves overseeing the Customer Success function, providing revenue management, marketing, product optimization strategies, and budget suggestions to support customers. The specialist will develop value-driven materials for client calls and collaborate with various internal departments to ensure renewals and new revenue opportunities are actioned.
