Customer Success Specialist I - 1st Shift

Aluminum Precision Products, Inc. • Santa Ana, CA

86d • $20 - $23

About The Position

Aluminum Precision Products (APP) is an international leader in manufacturing aluminum forgings. We offer you the opportunity to be a part of a globally recognized organization that enjoys an unparalleled reputation for quality. Here you’ll be challenged on a daily basis, tasked with solving problems, working with smart, energetic, and dedicated people with an opportunity to grow and learn. The Customer Success Specialist is responsible for supporting the Customer Success Specialist II with daily responsibilities.

Requirements

• Strong communication and interpersonal skills
• Ability to learn quickly and adapt to new technologies
• Results-oriented focus on meeting customer needs

Nice To Haves

• Conflict Resolution: Ability to manage disagreements and find solutions that satisfy all parties
• Expectations Management: Setting clear and realistic goals for customer success while exceeding their initial expectations
• Continuous Improvement: A relentless pursuit of better ways to serve customers and optimize their experience
• Active Listening: Giving full attention to understand customer needs, both verbal and nonverbal
• Emotional Intelligence: Discerning customer emotions, building rapport, and effectively managing interactions
• Professionalism: Encompassing APP’s Cultural Beliefs to ensure that communication, work ethic, and conduct foster a positive and respectful work environment
• Basic Knowledge of Outlook, Data Entry and Formatting in Excel

Responsibilities

• Perform supporting tasks for the Customer Success Specialists II/III and other Sales team members
• Cross train in various areas within Sales Department (Quotes Desk, Orders Desk and Ship Desk)
• Meet KPI’s established by the Customer Success Manager
• Collaborate with the internal CSS team to manage customer accounts, ensuring success
• Maintain detailed tracking of change orders and prepay orders in Excel, following up regularly until completion
• Assist with entering hand forging orders, as needed
• Scrutinize customer data to identify and address inconsistencies between orders and change orders
• Notify the appropriate CSS handling the account about any discrepancies
• Upload change orders for CSS II and III, ensuring accuracy and timely completion
• Ensure adherence to APP’s policies and procedures, including our code of conduct and ethics policy, product safety, employee safety and cultural beliefs
• Ensure adherence to all process specifications

Benefits

• Medical, Dental, Vision – Generous company contribution, low cost to employee
• Life insurance – 100% company paid - covers employee, spouse and dependent children
• Generous Vacation Time
• Sick Time
• Annual Bonus (based on company meeting Key Results)
• 401k (Company matches up to 4%)
• ESOP Employee Profit Sharing Retirement Plan (100% Company Paid)
• Tuition reimbursement
• Robust training program
• 9 Paid Holidays
• Holiday Shut Down (Christmas thru New Year’s)

What This Job Offers

• Number of Employees: 501-1,000 employees