This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. This is a remote role that can be located anywhere. The ideal candidate would be located in either the Pacific or Mountain time zones. Enrollware, part of the Fullsteam organization is a leader in providing online class registration and management solutions, specializing in services for American Heart Association training centers and various training organizations. Our 100% web-based software streamlines class scheduling, registration, and management processes, emphasizing efficiency and user-friendliness. Our mission is to streamline the enrollment process for educational institutions with our cutting-edge technology. We're a team that values creativity, collaboration, and innovation, and we're currently on the lookout for a talented Customer Success Specialist to join our growing family.
Responsibilities
- Become a product expert in Enrollware’s software.
- Respond to support tickets and phone calls in a timely manner.
- Act as a liaison between the customer and in-house development team to troubleshoot technical issues.
- Provide training and look for opportunities for customers to make better use of the software.
- Assist in creating and updating current documentation.
- Respond to basic billing requests and work with accounting team when required.
Requirements
- Bachelor’s degree, preferably in IT-related field.
- 2 – 5 years of customer service experience in a related field.
- Experience supporting SaaS software applications.
- Excellent oral and written communication skills.
- Proven ability to research and solve customer issues.
