Customer Success, Senior Supervisor - Santa Clara, CA. (Remote)

UPS • Scranton, PA

7d • Remote

About The Position

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. We believe in building lasting relationships with our customers, and we are seeking a passionate and customer-focused individual to join our team as a Customer Success Salesperson. If you are enthusiastic about ensuring customer satisfaction and driving retention, this could be the perfect opportunity for you. Job Overview: As a Customer Success Supervisor, you will be responsible for cultivating strong relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for upselling and cross-selling. Your role is pivotal in driving customer loyalty and maximizing revenue from existing accounts.

Requirements

• Proven experience in customer success or account management, preferably in a B2B environment.
• Strong understanding of logistics and the ability to effectively communicate the value of our solutions.
• Excellent interpersonal and communication skills.
• Proactive problem-solving ability and a customer-centric mindset.
• Proficiency in Microsoft Office Suite, including Word, Excel, Access, and Outlook.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Employer will not sponsor a visa for this or future positions
• Must be currently located in the same geographic location as the job or willing to relocate yourself if relocation assistance is not included

Nice To Haves

• Global engagement and management experience preferred, with the ability to effectively navigate time zone differences and cultural nuances across internal and external stakeholders.
• Customer-facing experience preferred, with strong communication and relationship-building skills.
• Prefer a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

Responsibilities

• Client Onboarding: Guide clients through the onboarding process, ensuring a smooth and positive experience. Collaborate with cross-functional teams to ensure the successful implementation of our solutions.
• Customer Relationship Management: Establish and maintain strong relationships with key stakeholders. Conduct regular check-ins to understand clients' evolving needs and challenges.
• Retention Strategies: Develop and implement strategies to increase customer retention rates. Proactively address potential issues and resolve customer concerns promptly.
• Upselling and Cross-Selling: Identify opportunities to upsell additional products or services based on client needs. Collaborate with the sales team to explore cross-selling possibilities.
• Customer Advocacy: Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies. Leverage satisfied customers to generate referrals.
• Feedback Collection: Collect and analyze customer feedback to identify areas for improvement. Work with product development teams to relay customer feedback for continuous product enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level