Customer Success Senior Manager

Aramark • Rockville, MD

22h • $90,000 - $120,000 • Remote

About The Position

As a leading procurement services provider in hospitality,
Avendra is hiring a
Customer
Success
Sr Manager
to
directly manage
a team of associates
and grow our small to mid-size clients in harnessing the purchasing power of Avendra.
Reporting to
our
Vice President of
Business Strategy
&
Business Operations.
You will lead the group of
associates
that will
make
outbound phone calls, conduct virtual meetings with customers, collaborate
with Marketing on outbound email campaigns
and
leverage
numerous
supply
partner offerings to increase
client participation and
grow
sales.
Additionally, this individual will
be responsible for
the AAHOA/ Avendra relationship.
The ideal candidate will provide solutions for a wide variety of procurement needs, prioritize multiple
tasks
and effectively manage key relationships, internally as well as
with suppliers and clients. The selected candidate will have a tremendous opportunity to accelerate growth for the nation’s premier group
purchasing
organization (GPO).

This is an exceptional opportunity to own high-impact
objectives
at a rapidly transforming company.

Requirements

• Minimum four (4) years of hospitality and/or sales management experience, demonstrating a record of progressively increasing client growth success and meeting or exceeding established sales and growth targets.
• Experience in building and maintaining strong professional relationships through excellent customer service and client relationship skills.
• Experience managing and growing business with small, medium and large size clients.
• Experience managing a team and each team member to achieve success is preferred.
• Experience, intermediate level proficiency and demonstrated ability to learn use of the following: Salesforce, Microsoft Office and Teams, HubSpot Vice President of Account Management.
• Strong analytical skills including proficiency in analyzing data and spend reporting and converting findings into action.
• General business acumen.
• Excellent organizational and time management skills with an ability to work effectively in a matrixed organization.
• Excellent oral and written communication and presentation skills, including well-honed listening skills.
• Fluency in Hindi required.
• The successful candidate must possess a 4-year college diploma in Business and/or Hospitality.

Nice To Haves

• Preference given to candidates that possess hospitality, lodging and foodservice industry experience. Hotel operations experience and previous work experience with a hospitality GPO strongly preferred.
• Proficiency in Gujarati preferred.

Responsibilities

• Meet and exceed metrics and sales targets to grow revenue with direct and team clients.
• Lead Consultant team to build strong relationships, explore needs and uncover purchasing opportunities with customers and supplier partners in their assigned territories.
• Retain and expand business with assigned clients.
• Serve as ambassador with key industry associations.
• Collaborate with Marketing and Sourcing to create campaigns that will drive increase business for Consultants.
• Utilize Avendra’s CRM systems (Salesforce and Pivotal) as well as other data tools to manage the activities of each Consultant and to further business with directly assigned clients.
• Perform other duties as assigned.

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level