Customer Success RevOps Manager

UVeye•Teaneck, NJ

4d•$110,000 - $130,000

About The Position

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for an experienced and strategic Customer Success RevOps Manager to join our team. The ideal candidate is a data-driven leader with a deep understanding of the full customer lifecycle—from onboarding to renewal and expansion. In this role, you will architect the operational infrastructure that empowers our Customer Success team, building robust reporting systems and optimizing workflows to drive retention, health, and growth across our customer base. A day in the life and how you’ll make an impact: Lifecycle Strategy & Process Optimization: Design and refine the end-to-end customer journey, ensuring seamless transitions between onboarding, adoption, renewal, and upsell phases. Develop and implement operational playbooks that standardize internal processes and improve the efficiency of the Customer Success team. Analyze customer data to identify "account health triggers," proactively flagging risks and opportunities to the wider CS team. Data Analytics & Reporting: Own the data architecture for the CS department; build and maintain sophisticated dashboards and reports in Salesforce to track KPIs such as retention rates, churn, expansion revenue, and customer health scores. Provide actionable insights to leadership regarding team performance, forecasting, and pipeline health for renewals and upsells. Systems Management: Manage and optimize the Customer Success tech stack (Salesforce, Gainsight, etc.), ensuring data integrity and automating manual tasks where possible. Collaborate with the Sales and Product teams to ensure data flows accurately between systems and departments. Cross-Functional Collaboration: Work closely with Finance and Sales to manage the operational aspects of contract renewals and upsell opportunities. Partner with Product and Support to provide feedback on customer insights and ensure operational alignment on new feature rollouts.

Requirements

5+ years of experience in Customer Success Operations or Revenue Operations, ideally within a SaaS environment.
Proven experience managing operations for a company supporting a high volume of customers.
Deep proficiency in Salesforce, specifically in building complex reports, dashboards, and workflows.
Strong understanding of the full customer lifecycle, including onboarding mechanics, renewal management, and upsell strategies.
Ability to define and track account health triggers and translate data into business strategy.
Experience with CS platforms such as Gainsight, ChurnZero, or similar is preferred.
Strong analytical skills with a problem-solving mindset.
Bachelor’s degree preferred.

Nice To Haves

A strategic thinker who thrives in the fast-paced world of B2B SaaS.
You are not just a data administrator; you are a revenue architect who understands that retention is just as critical as acquisition.
You feel comfortable managing operations for a high volume of customers and can translate complex analytics into clear, actionable strategies for leadership.
You are proactive, spotting account health trends before they become issues, and you possess the operational grit to build scalable systems from the ground up.

Responsibilities

Design and refine the end-to-end customer journey, ensuring seamless transitions between onboarding, adoption, renewal, and upsell phases.
Develop and implement operational playbooks that standardize internal processes and improve the efficiency of the Customer Success team.
Analyze customer data to identify "account health triggers," proactively flagging risks and opportunities to the wider CS team.
Own the data architecture for the CS department; build and maintain sophisticated dashboards and reports in Salesforce to track KPIs such as retention rates, churn, expansion revenue, and customer health scores.
Provide actionable insights to leadership regarding team performance, forecasting, and pipeline health for renewals and upsells.
Manage and optimize the Customer Success tech stack (Salesforce, Gainsight, etc.), ensuring data integrity and automating manual tasks where possible.
Collaborate with the Sales and Product teams to ensure data flows accurately between systems and departments.
Work closely with Finance and Sales to manage the operational aspects of contract renewals and upsell opportunities.
Partner with Product and Support to provide feedback on customer insights and ensure operational alignment on new feature rollouts.