Customer Success Representative

Jonas Software

9d • Hybrid

About The Position

We are seeking a dedicated professional for the position of Customer Success Representative. The successful candidate will be an integral part of the CCS Team in a high growth organization. This is an exciting opportunity for an individual looking for a fast-paced environment where experience in the food service and or nutrition field is highly regarded. Beyond direct interaction with our customers, this individual will work with internal departments to ensure customer needs are being met in a timely manner. To succeed in this role, this individual must have an intense passion and focus on customer success.

Requirements

• The ideal candidate must have a proven track record of consistently exceeding established measurements for goals and objectives, as well as, integrity and trust, perseverance and a passion for getting the job done.
• Excellent verbal and written communication skills
• Strong organizational, time-management, attention to detail and interpersonal skills
• Must possess an enthusiastic personality and foster a positive work environment
• Work as a team player with a customer-focused attitude

Nice To Haves

• Knowledge of POS Applications such as Micros/GEMpos is a plus
• Preferred candidates will have a strong background in Microsoft windows operating systems.
• BS/BA in related field, Business or Technical - recommended but not required
• Microsoft SQL knowledge is a plus.
• Experience with CRM software is preferred, as extensive use of Salesforce.com required.

Responsibilities

• Provide timely and efficient application and basic technical support to existing customers via phone, web, or email.
• Must be able to multi-task in a face-paced environment, set priorities within time constraints and complete assigned tasks on time.
• Must be able to learn and retain knowledge quickly. Problem solving and troubleshooting skills are a must.
• Deliver courteous and professional message with the ability to deliver an A+ customer experience
• Provide basic training to customers on installed products.
• Call case management may require work outside normal business hours.
• Participation in our afterhours support on call program.
• Other duties as needed.

Benefits

• Position includes a base salary (based on experience) and is bonus eligible.
• Company provides computer, mobile phone expense for on-call participation, and bi-monthly expense reimbursements.
• A comprehensive benefits package is also included.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level