Customer Success Representative - USAC

Aramsco•Decatur, IL

33d•$15 - $16

About The Position

Aramsco is always looking for dynamic and energetic team players to join our family of companies! Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education. As a Customer Success Representative, you will work with assigned team members to support them and their customers by managing accounts, providing support to service dept. on repair orders and communicating with customer for approvals and repair status. You will also work with vendors for pricing updates and product availability. Responsibilities also include processing orders, customer quotes, status of shipments, sales information management, product information, and customer relationship building. This role will support our sales team in being able to focus on increasing sales.

Requirements

5+ Years of Customer Service
Excellent communications skills
Process improvement mindset
Strong analytical and problem-solving skills
Onboarding customers

Nice To Haves

Bi-lingual in Spanish is a plus

Responsibilities

Maintains customer satisfaction by providing problems-solving resources.
Participates in onboarding new customers.
Build strong relationships with customers and outside sales representatives.
Answers customers' questions and be readily available to meet their needs.
Provides order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc.
Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
Monitors open orders and resolves order issues and processing errors.
Works directly with vendors on late orders.
Manages customer details for accuracy.
Acts as a liaison between the customer service department and other divisions in the company.
Work in a team environment to ensure no disruptions to customers.
Follows established company policies and procedures.
Achieves customer service department objectives by contributing customer service information.