Customer Success Representative - Alexandria, VA

Coton Colors•Alexandria, VA

25d•Remote

About The Position

Join our team as the key connection between Coton Colors and our retail, corporate, and wholesale customers. You'll help onboard new accounts, support daily needs, and ensure every customer enjoys a seamless experience with our brand. If you love building relationships and staying organized, this role is for you. JOB OVERVIEW: This remote rold is r esponsible for managing the relationships with our customers across all audiences—retail, corporate, and independent wholesale. This includes general administrative work, proactive customer touch points, new customer onboarding, customer service and coordination with multiple functions. This position partners closely with Sales Representatives to support wholesale accounts within assigned territories, ensuring customers receive a seamless, coordinated experience. From onboarding new accounts to assisting with day-to-day needs, this role helps strengthen relationships and makes it easy for customers to enjoy and grow with our brand.

Requirements

College degree
1-2 years of experience in customer service and/or sales field, retail a plus
Able to complete local travel within the assigned territory as needed
Eager to learn and grow
Quick learner and ability to retain information
Hardworking with an internal drive to meet and exceed goals
Nimble, while remaining calm and using good judgement
Attention to detail and accuracy
Strong creative thinking in an effort to recognize and solve a problem
Ability to work closely with a team
Excellent verbal and written communication
Excellent Customer Service skills
Ability to work under pressure
Uphold and exemplify the Coton Colors core values and image

Responsibilities

Serve as the main point of contact for your assigned accounts in coordination with the Sales Representative
Provides customer communication via all channels - In person, phone, email, fax and company systems and websites to each of our audiences.
Executes Account Management for multiple accounts, including Customer Onboarding/Deboarding Customer Training Data Management and Reporting Customer Analysis
Delivers excellent customer service and development to include: Order information, placement and inquiries Customer communication regarding sales initiatives, promotions, and campaigns. Product information Shipping information and coordination
Performs customer and company data management
Performs customer reporting
Assists Sales Representatives with: Goal Setting Appointment setting Corporate travel Corporate events Sales
Participates in companywide events: Trade shows, Conventions, Sales events