Customer Success Representative (1896)

CoreSite•Denver, CO

8h•$24 - $26•Hybrid

About The Position

As a member of the company's Customer Success team, the Customer Success Representative (CSR) is responsible for supporting customers throughout the entire lifecycle, from initial order processing through post-deployment support. This includes handling new sales, renewal, and customer-submitted orders, and responding to inquiries with accuracy, professionalism, and a sense of urgency. The CSR ensures commencement timelines are met and that all related administrative tasks are completed promptly and with attention to detail. While often assigned to a specific regional data center, the CSR also collaborates across teams to support deployments spanning multiple locations. In addition to providing direct customer support, the CSR works closely with senior Customer Success team members and leadership to assist with issue resolution, order fulfillment, and ongoing service needs. The role requires regular collaboration with internal teams, including Sales Engineering, Field Operations, Security, and Sales, to define customer requirements and coordinate seamless service delivery. The CSR also partners with Project Managers to support customer reporting efforts and help ensure a smooth, successful experience for every client.

Requirements

Ability to thrive in a hybrid work environment with at least two onsite days per week
Flexibility to travel up to 5%, with potential for increased in-office presence as business needs evolve
Excellent interpersonal skills and the ability to build strong working relationships, complemented by outstanding verbal and written communication skills
Ability to thrive in a collaborative, team-oriented environment
Proven capacity to perform under pressure and consistently meet deadlines
Strong work ethic and accountability in meeting expectations and timelines
Growth mindset with adaptability, creativity, and openness to change
Self-motivated with the ability to work independently while staying aligned with internal teams and external stakeholders
Bachelor’s degree with an emphasis in business administration, communications, information technology, or a related field, or equivalent combination of education and experience
Minimum of 2 years of customer service experience required, preferably in a fast-paced, technical, or infrastructure-focused environment, with prior experience in colocation or data center operations strongly preferred
Proficient in advanced computer skills, including Microsoft Office 365 and customer relationship management (CRM) systems, to drive efficiency and support team operations

Responsibilities

Respond to customer inquiries and proactively anticipate customer needs
Process all customer orders, including power, cross-connects, suite/cabinet installations, and deliveries
Verify orders against Master Service Agreements and Order Forms, ensuring alignment with space, power, and commencement terms
Prepare and document implementation, transition, move-in, and move-out schedules
Conduct daily reviews of company-wide work orders, performing initial quality reviews and approvals
Validate space and office inventory in coordination with Sales Engineering and maintain accurate documentation
Manage customer move-outs and coordinate exit activities with Field Operations, Leasing, Sales, and Accounting
Perform other duties and special projects as assigned
Promote and demonstrate behaviors consistent with CoreSite’s Culture and Core Values

Benefits

First-day medical insurance through Cigna with generous premium cost coverage
Dental insurance through Delta Dental
Vision insurance through VSP
Telemedicine through MDLive for Cigna
Healthcare and dependent care flexible spending account (FSA) plans
Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
Discretionary annual bonus and equity incentive plan
Employee stock purchase plan (ESPP) with a 15% discount
16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave
Free parking or a company contribution toward a public transit pass
Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
Technology Stipend: $100 monthly stipend
Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker
Pet Insurance: Keep your furry friends healthy and happy
Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care
Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
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LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos