Customer Success Representative

Honeycomb Insurance•Chicago, IL

22d•$55,000•Hybrid

About The Position

At Honeycomb, we're not just building technology , we’re reshaping the future of insurance. In 2025, Honeycomb was ranked by Newsweek as one of “America’s Greatest Startup Workplaces,” and Calcalist named it as a “Top 50 Israel startup.” How did we earn these honors? Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 5 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another. With over $55B in insured assets, Honeycomb operates across 18 major states, covering 60% of the U.S. population and increasing its coverage. If you’re looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you’ve been looking for. Customer Success Representative What You’ll Do: As a Customer Success Representative (CSR), you’ll be the first point of contact for our agents and customers, delivering a seamless and positive service experience across phone, email, and chat. CSRs play a critical role in resolving day-to-day inquiries, supporting internal insurance processes, and helping customers navigate our tools and systems. This role requires strong communication, attention to detail, and a high level of comfort with evolving technology

Requirements

3+ years of experience in a customer service, support, or insurance-related role.
Adaptability to process and technology changes in a fast-paced environment.
Strong problem-solving skills and the ability to manage multiple tasks effectively.
Proficiency in cloud-based systems and CRM tools (e.g., HubSpot or Salesforce).
Excellent typing, written, and verbal communication skills.
Ability to actively listen, empathize, and de-escalate customer concerns with professionalism.
Strong organizational skills and attention to detail in documentation.
Successful completion of assessments, knowledge checks, and training exercises.
Hybrid availability: Must be able to work from our downtown Chicago office three days per week (Tuesday through Thursday)

Responsibilities

Respond to inbound calls, emails, and chats while providing timely, accurate, and professional service.
Build and maintain positive relationships with agents and customers through excellent communication and follow-through.
Gather additional information needed to complete or revise quotes and assist in updating open quote files.
Help resolve service and billing inquiries or route them to the appropriate internal teams when necessary.
Keep detailed, organized, and accurate notes in the Customer Relationship Management (CRM) system.
Escalate product or process feedback based on patterns you observe or suggestions from customers and agents.
Support internal operational processes such as producer login setups.
Offer guidance to customers and agents on how to use our technology and self-service tools effectively.
Take on additional tasks and responsibilities as needed.