Customer Success Representative

Pradco • Birmingham, AL

343d • Remote

About The Position

Moultrie is seeking an energetic, goal-oriented Customer Success Rep with a passion for delivering customer support to our diverse community of avid subscribers. As a Customer Success Rep, you will provide exceptional, proactive support through a primarily remote work environment. You will communicate with customers via multiple channels, including phone, email, live chat, social media, and text. We are looking for a candidate with exceptional attention to detail, problem solving and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team. We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic startup environment!

Requirements

• High school diploma.
• A minimum of 1-year experience providing support in a customer service environment.
• Willingness to work a flexible schedule including some evenings and weekends.
• Ability to work in a remote setting with a reliable internet connection.
• Great communication skills, internally with team members and externally with customers.
• Strong time-management skills.
• Goal-oriented mindset.
• Lead by example by using a proactive approach to provide optimal customer support.
• Always act in the best interest of the Company and do not permit outside interests to interfere with job duties or influence actions on behalf of the Company, aligning with EBSCO's Employee Code of Conduct.

Nice To Haves

• College degree.
• Experience working with Zendesk or similar CRM system.
• Appreciation for the outdoors.
• Coachable, empathetic mindset.
• Ability to multitask.

Responsibilities

• Serve as the main point of contact for Moultrie customers via phone, email, live chat, text, etc.
• Quickly become an expert in the Moultrie product suite.
• Resolve customer inquiries.
• Maintain a quality rating by following procedure and acting in the customers' best interest.
• Record all interactions with customers in the provided CRM system.
• Meet evolving department goals and metrics.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED