Customer Success Representative

Cognism-posted 8 months ago
Full-time • Entry Level
Hybrid • Boston, MA
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism's contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting. As a Customer Success Representative, you will help drive clients' revenue goals with our platform. In this high-growth, fast-paced environment, your expertise will drive operational excellence and risk mitigation at Cognism.

  • Serve as the main point of contact for clients post-sale.
  • Build strong relationships with key stakeholders and understand their data needs and business goals.
  • Monitor account health and proactively address issues.
  • Provide clear, timely updates on issue resolution or product enhancements.
  • Maintain positive, professional communication with stakeholders and end users.
  • Monitor customer data usage; identify patterns that may signal a risk of churn or need for support.
  • Assist customers with continual education as needed, self-service portals.
  • Guide admins through how to use dashboards, stay up-to-date user interactions, address questions/challenges as they arise.
  • Collect and relay customer feedback to product and data teams.
  • Help gather evidence or use cases that show value delivered to clients.
  • Assist in periodic customer health checks or satisfaction surveys.
  • Monitor customer health scores, usage patterns, and engagement signals to identify risk or opportunity.
  • Proactively identify opportunities around Go-To-Market changes, expanded licenses.
  • Prevent churn through proactive engagement and value reinforcement.
  • Provide solutions for usage or satisfaction issues.
  • 2+ years in a sales organization.
  • Prior experience in a tech company, SaaS, or start-up environment is highly desirable.
  • Ability to engage and advise stakeholders at all levels, translating objectives into actionable insights.
  • Proactive, solution-oriented, and adaptable to a fast-paced, high-growth environment.
  • Strong project management skills with a keen eye for accuracy and compliance best practices for multiple clients at a time.
  • Ability to align to gain a strong understanding of the customer's business needs, market dynamics, and how to translate product value into measurable ROI to ensure customer retention.
  • Strong written, verbal, and presentation skills, with the ability to clearly communicate complex ideas to diverse audiences.
  • Inclusive community of brilliant, diverse people.
  • Supportive and empowering workplace culture.
  • Opportunities for personal and professional growth.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Customer Success Analyst Resume Examples
•
Customer Success Analyst Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service