Warehouse On Wheels-posted 1 day ago
Full-time • Entry Level
Jeffersonville, IN

Join the Warehouse on Wheels (WoW) Team At Warehouse on Wheels, we’re not just about moving trailers – we’re about creating an environment where people are excited to come to work every day. We value a culture of safety, servant leadership that genuinely cares about your wellbeing, and competitive, market-based compensation with gain-sharing opportunities, along with innovation and customer satisfaction. Our team members don’t just clock in – they show up with energy, take ownership, and act with urgency. They embody the can-do spirit of doing what needs to be done with a winning mindset and a commitment to results. They deliver on their promises, and when they say they’ll do something, they do it. As our Customer Success Representative, U.S. Operations , you'll be t he first point of contact for inbound rental inquiries across Warehouse on Wheels. This role handles phone calls, emails, and web requests, gathers required information, and coordinates with General Managers to ensure quotes are created quickly and accurately. You will represent WOW with professionalism and help ensure every customer receives fast, organized, high-quality service. If you're passionate about providing quality customer service, thrive in a fast-paced, collaborative environment, and want to make an impact WoW is the place for you!

  • Answer and respond to all inbound calls, emails, and inquiries requesting trailer rentals.
  • Collect all required customer and rental details and enter them accurately into HubSpot.
  • Route leads to the correct GM/location and track quote progress until completion.
  • Follow up with internal teams to ensure quotes are sent promptly.
  • Maintain clean, organized communication logs and customer records in HubSpot.
  • Provide timely updates to customers on quote status and next steps.
  • Excellent communication and interpersonal skills with the ability to build rapport quickly with potential customers.
  • Problem solving
  • Detail oriented
  • Must possess a sense of urgency
  • Excellent follow-up skills.
  • Be a team player in a fast-paced world class organization.
  • Knowledgeable with Microsoft software, especially Word and Excel.
  • 3+ years in customer service, inside sales, dispatching or coordination roles.
  • High School Diploma or equivalent required.
  • Strong phone presence and excellent written communication.
  • Highly organized with strong follow-up discipline
  • Ability to manage multiple conversations and requests at the same time
  • Experience with CRM systems (HubSpot preferred)
  • Professional, friendly and service-oriented mindset.
  • We foster a workplace where everyone feels valued and respected, and we welcome the diverse backgrounds and perspectives of our team members.
  • We are also committed to fostering a collaborative and positive work culture.
  • We offer opportunities for professional development and growth including mentorship programs and training sessions.
  • Insurance plans (eligibility after 30 days of employment): Health Dental (Basic and Enhanced plans available) Vision (Company paid) Life and Short-Term Disability Insurance Health Savings Account with generous employer contributions
  • Competitive Base Salary + Commission opportunities of $10K + first year
  • Vehicle allowance
  • WEEKLY PAY
  • 10 Paid Holidays
  • PTO Plan
  • New parent paid leave
  • 401k with company match (60-day contribution eligibility)
  • If you are ready to be a part of our winning team, submit your resume!
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