Kipsu-posted 3 months ago
Full-time
Minneapolis, MN
11-50 employees
Telecommunications

At Kipsu, we help service professionals Meet the Moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, work order ticketing, data-driven performance metrics, and sentiment analysis. As one of the Twin Cities' leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.

  • Own the onboarding project plans: Lead 1:1 kickoffs, align on goals, timelines, and roles; maintain a clear, property-level onboarding guides and status updates.
  • Configure & validate: Set up users, roles, permissions, message templates, brand-approved configurations, and basic integrations (e.g., PMS connections), and ensure software platform is configured and working as expected for a customer's launch.
  • Drive time-to-first-value: Drive properties to rapid product adoption, remove blockers, and ensure measurable success.
  • Cross-functional coordination: Partner with Support for ticket and bug follow-up, with Product for edge-case feedback and potential product enhancements, and with our Sales team to enable partner expansion efforts.
  • Continuous improvement: Propose repeatable templates (emails, checklists, slide decks) and surface process enhancements that reduce implementation time and increase first-month success.
  • On-site training (as needed; 1-2 days at a time, ~10-15% travel): Lead onsite sessions with hotel teams, interface personally with General Managers and other leaders to develop strong relationships and ongoing customer loyalty.
  • Use Salesforce for source-of-truth reporting and Google Sheets for lightweight analysis to track progress, surface insights, and drive decisions.
  • Operate with schedule flexibility (beyond 9-5) to support global hotel teams, including periodic early/late sessions and limited weekend go-lives.
  • 1-3 years in B2B SaaS onboarding/implementation, customer success, or training, ideally with operational end users; hospitality experience is a plus.
  • Strong project management chops (agenda setting, task management, sequencing, and organization) and comfort juggling multiple property launches.
  • Confident speaker and trainer-clear, empathetic, and comfortable speaking in front of a group.
  • Hands-on with light technical configuration (users/roles, templates, basic integrations).
  • Data-driven mindset: comfortable reading reports (e.g., Salesforce), reading adoption dashboards, and acting on trends.
  • Excellent documentation and communication skills; crisp and polished emails, professional presentations, and reusable checklists.
  • Calm, cool demeanor and a natural affinity for customer service.
  • Clear, concise communication and ability to translate features into plain-language steps and outcomes.
  • Problem-solving & resourcefulness to navigate a complex software solution and help customers do the same - turn ambiguity into action and chaos into order.
  • health insurance
  • dental insurance
  • vision insurance
  • 401K with a company match
  • unlimited/responsible vacation time
  • life insurance
  • flex spending account
  • commuter benefits
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