Customer Success Renewal Account Manager

Ivanti

5h•Remote

About The Position

Our Customer Success & Renewals team is central to Ivanti’s mission of empowering IT and Security teams across the globe. We work collaboratively and put customers at the core, partnering with Sales, Channel, Legal, and Product to deliver renewal excellence and lasting value. If you enjoy taking ownership, working closely across functions, and knowing your contributions drive meaningful business results, especially in a remote environment where you’ll collaborate across time zones and occasionally travel for important meetings, this is your place to shine. Why this role matters: As a CS-RAM, you own renewal outcomes for a portfolio of global customers, ensuring they continue to realize value from Ivanti’s award-winning platform. The strategies and relationships you build will directly influence gross revenue retention, expansion, and customer satisfaction, essential to how organizations experience secure, scalable innovation.

Requirements

3-5+ years of experience in Customer Success, Renewals, or Account Management within B2B software/SaaS; experience in ITSM/ESM, Endpoint, or Security is a strong plus
Demonstrated commercial ownership, with proven achievement of GRR and renewal targets, and negotiating within pricing/term guidelines
Strong executive communication skills, including the ability to lead EBRs/QBRs and articulate clear, outcome-focused renewal narratives
High analytical rigor with experience in forecasting, pipeline management, and data-driven risk assessment; strong Excel/Sheets proficiency
Experience using Salesforce, CPQ, customer success platforms (e.g., Gainsight, Totango, ChurnZero), and BI dashboards; comfortable using collaboration tools such as Microsoft Teams
Working knowledge of SaaS value metrics and familiarity with Ivanti Neurons, ESM, Endpoint & Security, Exposure, or Network Security (preferred but not required)

Nice To Haves

Nice-to-have certifications: ITIL Foundation, customer success certifications, and exposure to structured deal or negotiation frameworks (e.g., MEDDICC)

Responsibilities

Own the full renewal lifecycle for a defined set of customers, from preparing quotes and discussing pricing within guidelines to handling co-termed or consolidated agreements and driving deals to closure. You’ll keep your Salesforce pipeline up-to-date and deliver accurate forecasts across 30/60/90-day timelines
Execute standard renewal motions by documenting renewal risks, key dates, approval needs, and customer engagement steps, while actively identifying expansion opportunities (like modules, tiers, and additional seats) and collaborating with Sales for execution
Monitor account health using usage trends, support history, and sentiment. You’ll lead concise EBRs/QBRs focused on business outcomes, license utilization, and renewal planning. When needed, you’ll escalate adoption or implementation challenges to Customer Success Managers or Professional Services
Share relevant feature updates and best practices to help customers realize value from Ivanti - without owning technical training or deployment
Partner with Legal, RevOps, and Finance to navigate non-standard terms, approval workflows, and commercial escalations, and work with Sales and Channel to ensure customers have what they need to renew successfully
Capture and communicate customer feedback to inform product and leadership teams; contribute to team best practices, process improvements, and enablement content
Maintain high-quality data hygiene in Salesforce, and mentor associates on renewal execution, risk identification, and forecasting discipline as needed

Benefits

Friendly, flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance
Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family
Global, diverse teams: Collaborate with talented people from 23+ countries
Learning & development: Grow your skills with access to best-in-class learning tools and programs
Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world

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