Customer Success Project Manager

Bask Health

117d

About The Position

Bask is building the infrastructure powering telehealth’s future—connecting patients, providers, and partners through a scalable, data-driven platform. We’re looking for a Customer Success Project Manager to serve as the operational backbone for non-troubleshooting client requests, ensuring seamless coordination across teams and driving process excellence at scale. This role is ideal for a detail-obsessed, systems-driven operator who thrives at the intersection of customer success, product delivery, and operational rigor—and is excited to work in a fast-paced, startup environment. You’ll be the connective tissue between clients and internal teams, ensuring every project is executed with precision, transparency, and measurable impact.

Requirements

• 3+ years of experience in project management, program coordination, or client delivery roles, preferably in a SaaS or tech-enabled services environment.
• Proven track record of working closely with Customer Success, Product, and Engineering teams in a B2B SaaS context.
• Demonstrated experience managing client-facing projects with multiple stakeholders and complex requirements.
• Advanced proficiency with project management and task-tracking tools including Asana, Jira, Linear, ClickUp, or Monday.com.
• Strong analytical and problem-solving abilities with experience in data-driven decision making.
• Exceptional written and verbal communication skills, particularly in customer-facing scenarios.
• Proven ability to work independently, manage multiple competing priorities, and thrive in ambiguous environments.

Nice To Haves

• Background in telehealth, e-commerce, or high-growth startup environments.
• Deep familiarity with SaaS customer lifecycle concepts including feature requests, SLAs, and backlog grooming.
• Experience with operations or business systems project management.
• Understanding of web-based platforms, APIs, or common B2B tech stacks.
• Experience with customer success platforms and CRM systems.
• Knowledge of Agile methodologies and project management best practices.

Responsibilities

• Own the complete lifecycle of non-troubleshooting customer requests including intake, triage, prioritization, and progress tracking.
• Serve as the primary coordination point between Customer Success, Product, Engineering, and Operations teams.
• Maintain a dynamic, organized backlog of open customer requests with clear timelines, dependencies, and internal ownership assignments.
• Execute intelligent prioritization of requests and projects based on limited formal policies, requiring strong business judgment.
• Proactively communicate project updates, potential blockers, and revised timelines to Account Managers and directly to clients when appropriate.
• Lead client-facing meetings to discuss project scope, requirements, and deliverables.
• Build and maintain strong relationships with key customer stakeholders to ensure satisfaction and project success.
• Manage customer expectations throughout the project lifecycle, balancing client needs with internal capabilities.
• Facilitate weekly syncs and check-ins with cross-functional stakeholders to drive request completion.
• Identify recurring or systemic request themes and provide strategic insights to Customer Success and Product leadership.
• Build, document, and continuously iterate internal processes for more scalable and efficient request handling.
• Collaborate with technical teams to ensure project requirements are clearly defined and executable.

What This Job Offers