Customer Success Program Manager

Jobgether

11h • Remote

About The Position

This role offers the opportunity to lead and coordinate strategic initiatives within a Customer Success organization, ensuring teams operate efficiently and deliver maximum value to clients. The Customer Success Program Manager will work cross-functionally with Product, Sales, Marketing, and Support teams to track, analyze, and report on critical initiatives, enabling informed decision-making and operational improvements. You will act as a key liaison between leadership and execution teams, proactively identifying process enhancements and ensuring alignment across projects. The role requires a data-driven, organized, and collaborative professional with strong communication skills and the ability to manage complex, multi-team initiatives. This position is fully remote, providing flexibility while contributing to high-impact customer success outcomes.

Requirements

• 5+ years of experience in project management or related roles within customer-facing or technical organizations.
• Bachelor’s degree or equivalent in a relevant field.
• Strong verbal and written communication skills, with the ability to clearly convey complex information.
• Data analysis proficiency to inform decision-making and optimize outcomes.
• Proven ability to coordinate multiple initiatives and manage complex, cross-functional projects.
• Comfortable working in collaborative, dynamic environments with diverse teams.

Nice To Haves

• Familiarity with modern software development life cycles and related tooling is a plus.

Responsibilities

• Coordinate and facilitate internal initiatives across Customer Success and cross-functional teams to ensure alignment and timely execution.
• Track, analyze, and report on project progress, milestones, and risks, providing visibility to leadership and stakeholders.
• Identify and implement process improvements to enhance team efficiency and initiative effectiveness.
• Act as a representative of Customer Success in cross-functional collaborations with Product, Sales, Marketing, and Support.
• Proactively communicate updates, successes, and challenges to stakeholders to maintain transparency and alignment.
• Support leadership in driving continuous team improvements and operational excellence.

Benefits

• Competitive salary with performance-based incentives.
• Fully remote role with flexible working hours.
• Paid parental leave and Volunteer Time Off (VTO).
• Wellness-focused policies including company-wide wellness initiatives.
• Professional growth opportunities within a recognized innovative organization.
• Inclusive and supportive work environment with diversity and inclusion initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level