Customer Success Program Manager, AWS Supply Chain

Amazon • Austin, TX

15h

About The Position

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Are You Ready to Transform Supply Chains with AI? Join AWS Supply Chain’s team to pioneer our next-generation AI-powered decision intelligence platform. We’re re-imagining enterprise planning with Agentic AI—autonomous systems that learn, recommend, and act alongside humans. If you’re passionate about solving complex supply chain challenges through AI and shaping a product with cross-industry impact, this role is for you. As a key member of the AWS Supply Chain team, you’ll drive the adoption of our solution, an adaptive AI system that unifies planning, data, and automation. You’ll work directly with strategic customers to deploy AI agents for inventory optimization, demand-supply alignment, and real-time decision-making. Your expertise will bridge supply chain operations, ERP ecosystems, and AI innovation, ensuring that we deliver measurable business outcomes while guiding its evolution across industries as diverse as energy, manufacturing, and more. We are looking for a highly talented and technical/functional Supply Chain practitioners who can help guide customers in their adoption of the AWS Supply Chain and provide the requisite guidance and insight to the product management teams to continually improve the suite of applications. This candidate will join a Global SWAT team focused on AWS’s most critical customers, reporting directly to the Head of Customer Success for AWS Supply Chain. This is an excellent opportunity to join AWS’s world-class teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies. Successful candidates will have demonstrated experience designing and deploying solutions across the end-to-end supply chain. Domain areas of expertise include but not limited to: Planning: Demand planning, Supply planning, Integrated business planning Supply Chain Networks: manufacturing & distribution network optimization, control towers, global trade Inventory Management & Order Fulfillment: Available to promise, fulfill to promise, warehouse planning & operations Inventory optimization, Demand Intelligence, operational data harmonization, multi-domain agentic workflows and AI-driven decision automation.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree, or Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 6+ years of supply chain experience
• 5+ years of leading large complex programs experience
• Experience in complex problem solving, and working in a tight schedule environment
• Experience working cross functionally with tech and non-tech teams
• Experience using data and metrics to drive improvements

Responsibilities

• Engage with customers, set/manage their expectations, identify and remove barriers to adoption.
• Conduct customer briefing and use the customer feedback to continually improve the product direction, identifying/confirming market needs and understanding customer priorities
• Provide direction, clear set of priorities to the technical product managers to support all stages of adoption.
• Solid functional /technical understanding of integration requirements to source systems of record, including major ERPs (SAP/Oracle/Infor/NetSuite)
• Work with the Sales organization and help them understand how to position capabilities, use cases that can be addressed with current product capabilities and prioritize product features with inbound PMs based on their feedback.

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level