Customer Success Professional II -

CMA CGM•Charlotte, NC

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? YOUR ROLE The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities. Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.

Requirements

Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
Experience managing customer interactions in a B2B or contract logistics environment preferred.
Strong customer relationship and problem-solving skills.
Ability to work independently and manage multiple accounts or priorities.
Solid understanding of service performance metrics and operational drivers.
Professional communication skills with both customers and internal stakeholders.

Nice To Haves

Experience managing customer interactions in a B2B or contract logistics environment preferred.

Responsibilities

Serve as a primary day-to-day contact for assigned customer accounts.
Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
Participate actively in customer meetings, performance reviews, and issue resolution discussions.
Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.
Assist in preparing business cases, proposals, and renewal documentation.
Monitor service performance, volumes, and basic cost drivers for assigned accounts.
Analyze trends and performance issues and recommend corrective actions.
Ensure accurate billing inputs and coordination with Finance and Operations.
Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
Support onboarding of new customers or services within existing accounts.
Share feedback and best practices to improve customer success execution.

Benefits

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.

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