Customer Success Professional II

CEVA Logistics • Santa Claus, IN

257d • $83,352 - $110,028

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Requirements

• High School Degree Required, Bachelor's degree preferred, not required.
• 3-5 years of sales or account management experience.
• Data mining and manipulation skills.
• Moderate Excel experience.

Responsibilities

• Interface on behalf of the customer and the commercial organization to internal support functions including operations, IT, and finance.
• Responsible for identifying, prioritizing, and communicating functional and technical requirements of the client service portfolio to the appropriate cross-functional organizations in order to ensure delivery against all customer SLA's.
• Manage moderately complex to highly complex service solution delivery and program management.
• Lead the implementation of proposed/new solutions and execution of key customer projects.
• Work with account leadership on business transformation projects to drive efficiency and effectiveness of service delivery solutions improving overall program and financial performance.

Benefits

• Competitive Paid Time Off.
• 401(k).
• Health insurance.
• Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: High school or GED