Customer Success Product Director, Adoption Strategy & Cloud Lead

Salesforce.com • Boston, MA

78d • $177,600 - $257,600 • Remote

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. As part of a high-performance, fast-paced, and collaborative team, you will lead research and strategy for our assigned cloud products. You will leverage data to drive insights, build scalable frameworks for engagement, and provide strategic recommendations that ensure our customers realize the full potential of their partnership with us, all while upholding our #1 value: Trust. This role is specifically focused on the development of Product Led Growth strategies, and the need to scale adoption across the Salesforce customer base. Additional work may focus on Strategic Go To Market initiatives.

Requirements

• 5+ years of experience in a strategic role within a B2B SaaS environment, such as Customer Success Strategy, Revenue Operations, Product Management, or Business Analytics.
• Proven experience using quantitative and qualitative data to drive strategic decisions.
• Demonstrated ability to design and launch successful, scalable programs or frameworks from the ground up.
• Exceptional communication and presentation skills, with the ability to translate complex data into a compelling strategic narrative for executive-level audiences.
• Proven track record of delivering strategy and insight work with measurable business outcomes.
• Excellent cross-disciplinary collaboration skills and strong organizational agility.
• Experience in navigating complex organizational issues and driving results using both collaborative and directive management styles.
• Self-starter and a high degree of motivation to go above and beyond the task at hand.
• Familiarity with CRM landscape and Salesforce stack.
• Bachelor's degree in Business, Economics, Statistics, Computer Science, or a related field.

Responsibilities

• Architect our Value Realization Framework: Design and implement a comprehensive methodology for baselining customer health and maturity.
• Develop Predictive Customer Insights: Lead the development of our customer cohort strategy, segmenting our user base by acquisitional and behavioral characteristics.
• Systematize Growth Opportunity Identification: Build a data-driven engine to systematically identify and qualify feature expansion opportunities based on product adoption signals.
• Design a Portfolio of Adoption Programs: Create and execute a dual-pronged engagement strategy that serves our entire customer base.
• Champion AI-Powered Innovation: Act as a thought leader within the Customer Success organization, constantly researching and piloting new technologies.
• Drive Cross-Functional Alignment: Serve as a key strategic partner to Product, Sales, and Marketing leadership.

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees