Customer Success Partner, South (BTP)
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
Our team is driven by the success of our customers! The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Business Technology Platform, including solutions for App Dev and Integration, Data and Analytics, Automation and AI. BTP CSP's work with the most cutting-edge and innovative SAP solutions and supports SAP's most strategic SAP BTP customers. Our Customer Success Partners (CSP)'s are responsible for the day-to-day customer engagement from signature onwards. In this position, you will drive the experience of your customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations. In this role, you would be experienced and prepared to drive value realization for our customers. You will proactively engage customers post-sale to ensure they get maximum value from their Business Technology Platform investment. You will be the technical trusted advisor 'Cloud Solution Architect' through providing 'To-Be' State Architecture workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. You have a focus on maintaining retention as you will manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). You'll use your relationship building skills to build a network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.
