Customer Success Ops Manager
About The Position
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $350M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, Toyota, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. As a Customer Success Ops Manager – Rental, you will manage rental car partners while taking a hands-on operational role to ensure accurate damage validation, system maintenance, and process compliance. You will serve as the primary on-site point of contact, driving operational excellence and long-term customer relationships through the UVeye platform. A day in the life and how you'll make an impact: Build strong, trusted relationships with Site GM’s and rental partners, serving as the first point of contact for any UVeye-related issue or guidance. Focus on damage validation (DVIRs), ensuring damages are captured and validated with the necessary evidence. Monitor the support platform on a daily basis to track tickets resolution process. Guide, train, and coach on-site teams in system operation, maintenance, and best practices. Analyze key performance metrics, identify trends, and proactively address site-specific challenges to consistently deliver ROI and maximize value for clients by consulting their business and leveraging UVeye. Simultaneously manage multiple site relationships while maintaining operational excellence and customer satisfaction.
Requirements
- 3+ years of experience in Customer Success, Account Management, or similar roles, preferably in SaaS.
- Proven ability to manage multiple strategic accounts or operational projects.
- Hands-on, operationally minded, with a passion for system accuracy and site-level execution.
- Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
- Accountable, highly organized, detail-oriented, and capable of prioritizing multiple tasks in a fast-paced environment.
- Strong technical attitude, with general knowledge of software, dashboards, analytics, and CRM platforms.
- Willingness to travel up to 50% of the time for site visits
Nice To Haves
- Familiarity with the automotive or rental car industry is an advantage.
Responsibilities
- Build strong, trusted relationships with Site GM’s and rental partners, serving as the first point of contact for any UVeye-related issue or guidance.
- Focus on damage validation (DVIRs), ensuring damages are captured and validated with the necessary evidence.
- Monitor the support platform on a daily basis to track tickets resolution process.
- Guide, train, and coach on-site teams in system operation, maintenance, and best practices.
- Analyze key performance metrics, identify trends, and proactively address site-specific challenges to consistently deliver ROI and maximize value for clients by consulting their business and leveraging UVeye.
- Simultaneously manage multiple site relationships while maintaining operational excellence and customer satisfaction.
Benefits
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
