Welcome to Fi. Weâre a passionate team from Square, Google, Peloton, Uber, and more working to transform the pet-human relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of the millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring â and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pets feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the âimpossible,â or as we call it here âlet me find a way,â to redefine the future of dog ownership together. Fi is looking for a Customer Success Operations Manager! The Fi Collar is the most advanced pet tracker on the market. But the experience doesnât stop there. Our Customer Experience team is on the frontlinesâensuring every pet parent feels supported, every problem gets solved fast, and every interaction builds lasting trust. Weâre looking for a Customer Success Operations Manager to elevate how our CX team runs. This role is all about structure, systems, and performance. From workforce planning to Zendesk optimization, youâll make sure our queues, tools, and people are set up to deliver at the highest level.