Varonis Careers - Customer Success Operations Manager

Varonis Systems•Charleston, SC

45d

About The Position

We seek a highly motivated Customer Success Operations Manager to join our team. In this role, you will orchestrate the customer journey, identify customer needs, and drive value realization. You will play a pivotal role in driving the efficiency and effectiveness of our customer success initiatives. You will work closely with regional leadership and cross-functional teams to develop and implement strategies that enhance customer satisfaction and loyalty. Your analytical skills, technical proficiency, and ability to optimize processes will be crucial in ensuring our customer success operations are data-driven and aligned with our business objectives.

Requirements

Analytical Skills:
Ability to analyze data and make data-driven decisions.
Process Optimization:
Skills in streamlining processes and implementing improvements.
Technical Proficiency:
Familiarity with customer success tools and technologies.
Communication Skills:
Strong verbal and written communication skills.
Project Management:
Ability to manage multiple projects and set priorities.
Interpersonal Skills:
Strong interpersonal skills to build relationships and foster collaboration.
Problem-Solving Skills:
Ability to identify issues and develop effective solutions.
Leadership Skills:
Capability to lead and motivate customer success teams.
Educational Background:
Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field
Experience:
Proven experience in customer success, operations management, or a similar role
Extensive experience in customer success operations or related leadership roles
Technical Skills:
Familiarity with customer success systems and tools
Strong understanding of customer journey mapping and experience optimization
Analytical Skills:
Ability to analyze data and make data-driven decisions
Experience with performance tracking and reporting tools
Communication Skills:
Excellent verbal and written communication skills
Strong interpersonal skills to build relationships and foster collaboration
Leadership and Management Skills:
Strong leadership and team management skills
Proven track record of driving customer success and satisfaction
Problem-Solving and Project Management:
Strong problem-solving skills and the ability to develop effective solutions
Project management skills to manage multiple projects and set priorities

Responsibilities

Strategic Planning and Execution:
Develop and implement standard methodologies for customer success operations.
Set and track clear goals, KPIs, and metrics to measure success.
Data Analysis and Reporting:
Collect, analyze, and interpret customer data.
Use data insights to inform strategies and predict trends that improve customer retention and increase growth opportunities.
Cross-Functional Collaboration:
Work with sales, account managers, and Technical Account Managers (TAMs) to create account plans that deliver meaningful outcomes.
Ensure cohesion and alignment with overall business objectives.
Customer Feedback Loop:
Implement and maintain a feedback loop to gather customer insights.
Analyze feedback and use it to improve services and customer experience.
Training and Development:
Create training materials and provide ongoing education for customer success teams.
Ensure teams are up-to-date with best practices and tools.