Customer Success Operations Manager
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About The Position
We are looking for a Customer Success (CS) Operations Manager to join our team at EliseAI. This role will serve as the critical bridge between our Customer Success and Data teams, ensuring seamless data flow, system integrations, and operational efficiency. You will take ownership of our CS tech stack, optimize data management, and build scalable solutions to support our team. This is a highly technical role requiring strong data engineering, platform operations, and automation expertise, combined with a deep understanding of SaaS customer success processes. You will work closely with CSMs, Product, and Data Engineering to ensure our systems, workflows, and reporting infrastructure enable proactive and data-driven customer management.
