Customer Success Operations Analyst
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About The Position
The Customer Success Operations Analyst (CSOA) is a key member of the Operations Department, supporting both internal operations and client-facing functions. This position is responsible for driving resolution to client inquiries and issues, including triaging requests, conducting detailed claims research, and communicating findings related to claims coding and editing investigation, as well as claims decisioning. The CSOA works cross-functionally with other departments to conduct impact analyses and deliver reports to health plan clients via ticketing systems or other communication channels. Ideal candidates bring a proactive, solution-oriented approach and can balance tactical execution with strategic thinking- ensuring excellence in both operational efficiency and customer service delivery. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida.
