Customer Success Operations Analyst
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About The Position
The Customer Success Operations Analyst (CSOA) will be a part of the Network Claims Operations Department but will also provide inter-department support. Responsibilities will include claims coding and editing investigation, communicating relevant claims decisioning and impact analysis to providers and health plan clients via ticket submissions or other mechanisms. This role will also include performance of outbound calls and email communications to clients for status updates on claims issues to facilitate issue resolution. The CSOA will be expected to fax documentation weekly to the health plans and meeting departmental quotas, KPIs and quality standards. Additionally, the CSOA collects data from clients and claims to determine trends, provide feedback and work with management to create business process. This individual is expected to work collaboratively with other departments as well as understanding the processes within their own departments to assist clients with questions and triage information within the organization. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida.
