Customer Success Operations Administrator

Arctic Wolf Networks • Eden Prairie, MN

321d

About The Position

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. Join a company that's not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We're looking for a Customer Success Operations Administrator to be a part of making this happen.

Requirements

• 2+ years of experience in sales operations or similar role
• Salesforce.com experience required
• Prior experience working with quoting, subscriptions and contracts

Nice To Haves

• Undergraduate degree from an accredited university preferred
• Prior experience working with channel partners

Responsibilities

• Support Customer Success team by managing contract cycle and building renewal quotes
• Ensure deal structure is in alignment with the contracted subscriptions to be renewed
• Respond to CSM inquiries related to quotes, orders, and invoices
• Follow up as required to manage process through booking of renewal, including order processing as needed
• Provide accurate and timely reporting and visibility to contract renewal/churn information
• Utilize experience and training to create manuals and training aids for sales stakeholders. Document and create knowledge repository for first-tier sales support.
• Investigate and resolve data issues using own knowledge
• Analyze existing process flows around renewals and customer success. Evolve or reinforce existing sales processes and implement new ones, focusing on scalability and driving significant growth.
• Data steward for accurate customer data within Salesforce
• Maintain customer ownership assignments

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree