Customer Success Operational Technology Advisor US, Sales

Hexagon • Tucson, AZ

81d • Hybrid

About The Position

Customer Success Advisors are technical specialists and trusted advisors for HxGN Mining solutions. Working directly with customers, Business Development Managers, Account Managers and Product Development teams. They are responsible for ensuring retention and customer growth through the following: As a technical and domain expert in one or more of Hexagon's product lines, working alongside regional commercial team to support them during the pre/post-sales process by defining, scoping and demonstrating technology solutions for mining customers. Assisting the commercial team in participating in RFP/RFQ processes in a technical capacity. Acting as the trusted advisor for the customer to ensure the Hexagon solutions will deliver against customer needs with a focus on customer adoption and value realization. Post-sale, provide guidance for solutions application and ensure customers obtain full value of Hexagon solutions. Provide proactive customer care for successful adoption of Hexagon solutions. Identifying on a regular basis, opportunities for customers to gain more value out of Hexagon solutions. Identify opportunities for customers to improve their operations through use of additional Hexagon technologies. Referring these opportunities to the commercial team as cross sell / up sell opportunities within a customer account.

Requirements

• Tertiary qualification (or equivalent) in mining, technology, or geology.
• Minimum of 5 years' experience in mining related business.
• Subject Matter Expert experience in mining operational technologies, underground and surface.
• Significant experience in customer-facing role.

Nice To Haves

• Consultancy/advisory experience in a customer-facing role.

Responsibilities

• Support the commercial team during the pre/post-sales process by defining, scoping and demonstrating technology solutions for mining customers.
• Assist the commercial team in participating in RFP/RFQ processes in a technical capacity.
• Act as the trusted advisor for the customer to ensure Hexagon solutions deliver against customer needs.
• Provide guidance for solutions application post-sale to ensure customers obtain full value of Hexagon solutions.
• Provide proactive customer care for successful adoption of Hexagon solutions.
• Identify opportunities for customers to gain more value out of Hexagon solutions.
• Refer opportunities for cross sell / up sell to the commercial team within a customer account.
• Undertake various assigned initiatives designed to further Hexagon's success.
• Pursue industry participation, including development and presentation of papers, creation of case studies with customers.
• Contribute to Customer Success efforts for key accounts.

What This Job Offers

• Job Type: Full-time
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees