Customer Success Onboarding Specialist

Housecall Pro

5d•$24 - $28•Remote

About The Position

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. Our Customer Success team is extraordinary. Empathetic, hard working, and focused on partnering with our service professionals. Our success is their success. Our team of entrepreneurial, enthusiastic and client-focused team members are the "human face" of Housecall Pro, helping our service professionals to operate and to grow their businesses. As an Onboarding Specialist, you will be responsible for the onboarding and long term success of our enterprise customers’ accounts. You are a great communicator who is comfortable taking on complex projects with a diverse set of stakeholders. You believe that great isn't good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects. You will use your experience to be a true consultant for small businesses in the home services space.

Requirements

1-3+ years experience in full-time customer success, implementation or sales
Bachelor's degree or equivalent experience in a related field
Proven success in developing relationships with new customers and exceeding success metrics
Experience using AI tools to increase quality and efficiency of work
Self-starter with motivation, drive, and ability to work in a fast paced environment
Strong problem solving skills
Excellent written and verbal communication skills
Prompt attention to detail
Strong time management and organizational skills

Nice To Haves

Bilingual preferred (English/Spanish)
Proven success in working with cross-functional teams and building strong relationships internally and externally
Established credibility with service professionals in HVAC, plumbing, electrical, carpet cleaning, and/or maid specialties

Responsibilities

Own customer relationships during initial onboarding phase for new key accounts (i.e. account activation and transition, adoption and product utilization, relationship building, delivery of product and service value)
Handle long-term support requests for training and coaching for all key accounts (post onboarding)
Effectively communicate client information, trends, and feedback across teams (sales, marketing, engineering, and tech support)
Develop, prepare, and nurture our Pros for advocacy
Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
Organize details, timelines, and action to drive efficiency
Improve our Pros opportunities by leveraging qualitative and quantitative analysis
Troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Benefits

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from
health care insurance (medical, dental, vision, disability)
employee assistance program
401(K)
flexible time off
paid parental leave
tech reimbursement
other company benefits