Customer Success Onboarding Manager

Haus Analytics Inc. • Mountain View, CA

397d • $100,000 - $140,000

About The Position

As an Onboarding Manager at Haus, you will play a crucial role in guiding customers through the onboarding process, ensuring they are well-equipped to maximize the value of the Haus platform. This position requires strong attention to detail and the ability to communicate technical solutions effectively to a diverse range of users. You will manage customer setup and training, create training materials, and help operationalize the Customer Success team.

Requirements

• 4+ years of experience in Technical Program Management, Customer Success or Project Management.
• Detail-oriented and an ability to work under pressure and within deadlines.
• Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once.
• Understanding of paid marketing and/or analytics is a plus.
• Ability to communicate with both technical and non-technical audiences.
• Scrappy and resourceful, and willing to fill any gaps necessary to keep our customers happy.

Responsibilities

• Lead project management for customer data ingestion, partnering closely with Data Engineering and Data Operations to ensure a smooth onboarding process.
• Collaborate closely with Sales and Customer Success to ensure a seamless transition between the Sales process to post-onboarding lifecycle with Customer Success.
• Conduct training sessions with customers and build training videos and materials as needed.
• Establish processes and playbooks to improve and help scale the onboarding process.
• Own documentation around onboarding and ensure it's maintained and up to date.
• Identify automation and efficiency improvements, and work with cross-functional teams at Haus to drive these initiatives to completion.

Benefits

• Competitive salary and startup equity
• Top of the line health, dental, and vision insurance
• 401k plan
• Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed