Customer Success Onboarding Manager

connecteam • Carolina Forest, SC

108d • $70,000 - $90,000

About The Position

Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. With over 2.7B remotely workers across the globe, the challenges and capabilities for advancement are endless. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. As we have already expanded to Australia, we are excited to announce the opening of a new location in NY. There is a great opportunity to work with a successful company with a large customer community and huge potential for growth. If you are enthusiastic about technology, customer satisfaction, and enjoy problem-solving, we encourage you to join our team and make a meaningful impact on the success of our customers and the company.

Requirements

• Fluent English (spoken and written) - MUST
• A minimum of one year's experience as a CSM
• Experience in B2B SaaS - HUGE ADVANTAGE
• Superb written and verbal communication skills
• Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
• A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
• A strong work ethic, integrity and desire to succeed
• Positive attitude, empathy, and high energy!
• Growth mindset and thrive in the building stage of a nascent team
• Speaking Spanish- Huge advantage!

Responsibilities

• Onboard, grow, and maintain our customer base
• Work closely with our customers with the drive to help them change their workplace and achieve their business goals
• Become a trusted advisor and ambassador of change in our customers' workplace
• Become the customer advocate in Connecteam, collaborating with our Product, Development, Marketing and Sales teams
• Assess client health and develop strategies to mitigate churn
• Proactively identify customers who aren't maximizing their opportunity with our product and reach out to create an action plan to help them achieve success

Benefits

• Medical coverage
• Insurance plan
• Paid time off for vacation, sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Number of Employees: 251-500 employees