SMB Customer Success Onboarding Manager

Connecteam•New York, NY

38d•$70,000 - $90,000

About The Position

As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success.

Requirements

Fluent English (spoken and written) - MUST
1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
Experience working with SMB clients - strong advantageStrong presentation and training skills (remote and in-person)
Tech-savvy with the ability to quickly learn and explain software solutions
High level of organization and ability to manage multiple onboarding projects simultaneously
A team player who thrives in a dynamic, fast-paced startup environment
Positive attitude, empathy, and high energy!

Responsibilities

Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
Guiding customers to quick wins that showcase the platform’s value and increase adoption
Ensuring customers establish strong usage habits that drive retention and satisfaction
Identifying at-risk clients early and creating proactive strategies to mitigate churn
Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard
Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience