LSEG-posted 4 months ago
$96,300 - $160,700/Yr
Full-time • Mid Level
Village of Westhampton Beach, NY
5,001-10,000 employees

We are looking for a highly motivated and hard-working professional to join our Customer Success Team specialized in Real Time Solutions. In a role that is comprised of relationship management, education, data translation, and deep functional expertise, CSMs are responsible for successful adoption and expansion of the LSEG Real Time solutions within their accounts. Equal parts trusted adviser and roadmap architect, the CSM collaboratively engages with key business decision makers, assists in reducing competitive risk, and identifies opportunities in their accounts. Through increasing customer satisfaction and adoption, CSMs create the conditions for optimal renewal and upsell growth potential.

  • Clearly define business outcomes and success plans to capture and track customer objectives, milestones, risks, and success metrics.
  • Educate customers on how to use LSEG enterprise platforms, content, and technologies tailored to use-case needs.
  • Monitor usage, account health, and growth opportunities to create actionable insights and strategically pivot as necessary.
  • Seek out organic business expansion opportunities (up-sell / cross-sell) in collaboration with LSEG business development partners.
  • Ensure customers derive maximum ROI from LSEG services and solutions, utilizing the full extent of their licenses/contracts.
  • Build, maintain and leverage strong relationships with business decision makers and users within each account to gather customer intelligence and influence adoption.
  • 3-5 years of commercial experience in B2B consultative selling/support, preferably in a SaaS company.
  • Must have knowledge & experience in financial content and the financial services industry.
  • Confidence engaging with a broad range of roles from market data managers, developers, application owners, data scientists, data architects, data engineers, market data, to c-level executives.
  • Experience with real time infrastructure, market data workflows, cloud technologies, APIs, coding and/or open source technology.
  • Ability to map a customer’s business needs to product solutions.
  • Strong ability to collaborate with internal operational and account management teams.
  • Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
  • Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner.
  • Strong project management, technical and problem-solving skills.
  • Ability to travel to customer sites when required.
  • BA/BS degree.
  • Annual Wellness Allowance
  • Paid time-off
  • Medical, Dental, Vision
  • Flex Spending & Health Savings Options
  • Prescription Drug plan
  • 401(K) Savings Plan and Company match
  • Basic life insurance
  • Disability benefits
  • Emergency backup dependent care
  • Adoption assistance
  • Commuter assistance
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