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The Customer Success Manager (CSM) at PG Forsta plays a crucial role in ensuring that clients understand and effectively utilize the company's products and services. Acting as a bridge between the Technical Support and Sales teams, the CSM is responsible for fostering strong relationships with clients, providing tailored training, and advocating for customer needs within the organization. The CSM's primary goal is to enhance customer satisfaction and loyalty by proactively addressing client needs and promoting product upgrades.