Customer Success Manager
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About The Position
Keeper Security is seeking driven Customer Success Managers to join a high-performing team within our B2B sales division. This position can be fully remote from select locations, with the option for a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper's cybersecurity software is trusted by millions and thousands of organizations globally, published in 21 languages and sold in over 120 countries. As one of the fastest-growing cybersecurity companies, this role offers the opportunity to gain valuable skills while expanding and developing client relationships in a pivotal position. In this role, you will join an elite group of proven performers and successful Customer Success professionals. Our team consists of seasoned technologists with experience selling into SME and Enterprise level accounts. You will be responsible for working with an established client base, growing revenue through these accounts using our industry-leading solutions. You will thrive in a supportive yet independent workplace, with opportunities for personal and professional growth as the organization expands. As a Customer Success Manager, you will carry a revenue quota to meet or exceed sales targets within assigned accounts. You will engage with customers at the Senior Management level, forming relationships with C-level contacts, negotiating contract renewals, and identifying cross-sell and upsell opportunities. You will also work with clients to establish business and technical goals, maintain a structured cadence with named customer accounts, and advise customers on best practices for securing their businesses against password-related breaches. Your role will involve proactive management of a portfolio of assigned customers, ensuring they receive consistent value throughout the customer lifecycle. You will also be expected to stay updated on industry trends and operate as a Customer Success and Cyber Security advisor to your customers.
